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New tents for long lines at DPS office

People complain of waiting outside for more than an hour at Texas DPS

SAN ANTONIO - Fred Brown and his daughter waited an hour to renew her drivers license this week at the Babcock and Hillcrest location. According to the on duty security officer, this is par for the course.

"We searched on the internet and this was the closest one around so we came here," Brown said.

People waited in line on average an hour Tuesday, but Monday the line was four times as long stretching all the way across the street at times.

Generally DPS officers do the highest volume on Mondays and Fridays, so if you can make a mid-week run, the wait may be shorter.

Elizabeth Lantry came with plenty of patience.

"It's been our experience in the past as well," Lantry said.

This trip is a little more tolerable after DPS put up tents to shade the people waiting in line.

"Even though it's hot, it's still a big help. The sun is not directly beaming on you," Brown said.

"I'm glad there's tents, that's all that I was thinking, especially with the long line, it's really good because I wouldn't want people to have a heat stroke," said customer Therese Quinto.

Despite the fact that DPS has hired an additional 200 employees statewide this summer, the lines are still long.

There has also been an effort to make sure it is worth the wait.

DPS employees have been going down the line checking to make sure everyone has the necessary paperwork, before they get to the front of the line.

There are two other San Antonio locations that do less volume than the Babcock location, 1803 South General McMullen and 6502 South New Braunfels Avenue.

There is also a new megacenter opening in Leon Valley in September.

If you are planning to take a drivers license test, call ahead, some locations will schedule an appointment.

DPS also advises checking online to see if the transaction can be done by computer.

For more stories by April Molina, click here


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