Veteran denied entry to Taco Cabana because of service dog

Restaurant chain inve­stigating manager's actions

SAN ANTONIO - Carrie Ann Partch, an Iraq war veteran suffering with post traumatic stress disorder was denied entry to a local Taco Cabana Wednesday, after the manager said store policy didn’t allow dogs inside without proof of service.

People suffering with PTSD often use service dogs as a source of comfort when out in public.

Partch told the manager that under the Americans with Disabilities Act, she was allowed to bring the dog anywhere she goes and was not required to show proof of the dog’s service-dog status.

But the manager insisted the Taco Cabana policy required her to show proof, something the company admitted in a statement that it does not.  In a statement, they said:

If you view the video in its entirety, our employee was attempting to appease other customers who had complained of the service dog’s odor. Unfortunately, in the process, our employee clearly misrepresented our company policy regarding service animals in our restaurants and for that we sincerely apologize.  We have attempted to reach out to the guest and we are continuing our investigation into this matter, as there can be serious consequences up to and including possible termination.

“I just want more people to be aware about the laws surrounding service dogs,” said Partch.

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