KSAT Defenders help woman get impound fee waived

Woman's truck stolen, impound fee initially charged

SAN ANTONIO - A local store owner, who asked to be identified as Marie, remembers her truck being stolen from the back parking lot where she works.

"I called the police department the following day, (officers) came out and made the report (and) about a month later, they recovered my vehicle," Marie said.

Immediately, she went to the impound lot to retrieve it, but not before paying $183.

"When I picked it up from the pound, they made such inclination that fees are waived," Marie said.

Upset about the fee, Marie called San Antonio police's auto theft department, who passed her along to internal affairs.

The sergeant recommended she file a claim with the city.

On Nov. 28, her claim for a refund was officially denied.

"It is not a normal circumstance where a refund would be issued, but this case has some outstanding facts about it," said San Antonio police spokesman Sgt. Javier Salazar. 

According to police, the city is not legally obligated to waive impound fees charged to those picking up recovered vehicles -- but it does happen.

There is a manner in which a fee would be waived. This case, I'm told, didn't fit that exact ... instance where a fee would be waived, but as the case progressed and more information was introduced, it just became apparent that it was the right thing to do," Salazar said.

After the KSAT Defenders took the issue to police, they took it to the chief, who decided to stand behind what the internal affairs officer said and issued a refund.


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