SAN ANTONIO -

If there is one complaint we hear frequently in the Defenders Department at KSAT 12, it’s apartment problems. 

Lots of them.

The complaints we receive cover a broad range of issues: mold, bugs, rodents, lack of repair work, security deposits not returned, and problem neighbors.   

While we’ve covered stories through the years on many of these issues, there is one place where you can find all kinds of helpful information on apartment problems. 

It’s the Texas Tenant Advisor.

Among the advice: late fees have to be written into your lease agreement, and you also have a “grace” period of at least one day before the late fee can be charged.  

Additionally, when you move into a new apartment, the law reads the landlord must re-key your locks, and must also provide a keyless bolting device on the door, as well as a door viewer on each exterior door.

We’ve heard from renters who want out of a lease because a crime was committed in the apartment complex.  According to the Texas Tenants Advisor, the landlord is not obligated to let you out of your lease due to crime.  

If you move, you’ll have to pay applicable penalties.

You can find Texas Tenant Advisor at www.texastenant.org

But it is worth mentioning, the best advice isn’t online… it’s just good common sense.  ALWAYS read your lease agreement before you sign it.