SAN ANTONIO -

It was a long first day of school for some East Central Independent School District students after issues with the bus system came to light.

Dorothy Ortiz said her special needs daughter, Mara, 10, got off the bus in tears on Monday.

She said her daughter's eyes and knee were swollen after she had gotten on the school bus after class at 3:35 p.m. and didn't get home until 6 p.m. that night.

"It was really, really hard," said Ortiz. "It was not easy to stay composed with her."

On top of that, Ortiz said her daughter had initially left for school at 6:15 a.m. Monday.

"It's unacceptable for a special needs child to be on the bus that long," said Ortiz. "Two hours in the morning. Two and a half hours in the afternoon. Plus, your full day of school. It was too much."

Some other parents contacted KSAT with similar concerns about their high school students waiting outside in the rain, while the bus driver dropped off the first round of students.

Those parents said their kids didn't get home until 7 p.m. on Monday night.

Stevie Gonzales, Executive Director of Personnel at East Central ISD, released this statement on Tuesday:

"The District is aware of the transportation issues regarding our first day. We are working with parents, campuses, and our transportation department to quickly address the issues to reach a satisfactory resolution so that students arrive and depart our schools in a timely manner with their safety a priority."

However, Ortiz said she's still upset that no one from her daughter's school or even the campus police would answer the  phone on Monday.

"The hardest part was not being able to find out where Mara was, where the bus was or if she was OK," said Ortiz.