Defenders investigate Postal Service complaints

Missing announcements, Spurs ticket trouble spur complaints

Author: Brian Mylar, Reporter, bmylar@ksat.com
Published On: Jul 19 2012 02:41:51 PM CDT   Updated On: Jul 19 2012 10:00:42 PM CDT
SAN ANTONIO -

You may not like the Internal Revenue Service but most folks at least trust Uncle Sam with their mail.

But that trust in the postal service is eroding with two San Antonio residents, thanks to missing announcements and Spurs ticket trouble.

One incident involves postal patron Amanda Bard. Her son rides motorcycles, shoots videos and is planning a career in film.

So last month, she wanted to let everyone know he is a high school graduate.

"Early June, I mailed out 35 of my son's graduation announcements,” Bard said. “And not one was received."

She said she put them in a drop box at a post office branch on Broadway, making sure they all went in. She said the post office did not seem to care when she reported them missing.

"Personally, I don't want to utilize them anymore,” Bard said. “I don't trust them. And I always trusted them."

Robert Benitez’s complaint about the postal service stems from his purchase of Spurs playoff tickets back in May. Benitez said he bought six tickets to one game and said he finally got them in the mail last week.

"Two months later, I get a pink slip in the mail saying, 'Go ahead and come to post office, we got a package for you,'" Benitez said.

He arrived at the post office expecting his delayed tax return but found the package contained the Spurs tickets that had been mailed May 9.

He attended the game using emailed tickets, but still thinks the postal service is failing.

"We pay for the postage and we deserve to get our mail on time," Benitez said.

The post office is now researching these incidents, but spokeswoman Cathy Carmona said overall complaints are not up.

"Actually they've been decreasing," Carmona said.

She said when a complaint comes in, investigators talk to post office managers and even the carrier.

"We have implemented a consumer concierge program here at the postal service where we want to resolve issues within the first 24 hours," Carmona said.

She urged people with complaints to first report the problem quickly at their local post office.

There is also a toll-free phone number and the postal service’s website.

She urged people to give investigators specifics such as the time, date and location the problem occurred and to follow up a day or two later and keep asking for answers.

The postal service website is: https://www.usps.com/

Their toll free numbers are:

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