AT&T told Randy and Noreen Cohen in July that they needed to dig a hole in their back yard to do some repairs. The Cohens had no problem with this because the work was being done in the utility easement in their backyard.
But they emailed the KSAT Defenders after a crew came and dug the hole and left it open for weeks.
"(On) July 25, we were notified that they needed to do some work on a line in our yard," said Noreen Cohen.
She says the location for the hole was marked in paint on the grass in August and a hole approximately three feet wide, five feet long and two feet deep was finally dug earlier this month.
For three weeks, it was left alone in the backyard, surrounded by ugly, flimsy orange mesh fencing and covered by a broken piece of plywood.
"I had to put my own stake in to help keep people away," said Randy Cohen.
They kept calling the company to find out when the work was going to be completed and the hole filled in but could not get any answers.
"I just don't know who to contact to find out what's the status of my repair and when my hole will be fixed," said Noreen Cohen.
Her husband Randy had his own concerns.
"I'm more concerned with the safety aspect,” said Randy Cohen. “They put a rotten piece of plywood over the hole and it barely covers the hole."
The KSAT 12 Defenders contacted AT&T late Wednesday afternoon and within an hour, a supervisor had contacted the homeowners.
The next morning at about 9:30 a.m., a crew showed up to fix the problem.
Some phone connections apparently had not been sealed properly and water had gotten in. The repair man had to tear it apart and reseal it.
The company apologized for having taken so long to make the repair and said the job simply fell through the cracks.
The Cohens are glad their back yard will soon be back to normal.