James Jordan thought he was getting a sweet deal when he had Cowboys Air install a 3.5-ton Coleman air conditioner.
"Cowboys had an offer for $19.95 to come out and diagnose your equipment," Jordan said, explaining that the low-cost diagnosis is what got him to call the company.
He said he knew he needed a new unit and the company confirmed it and put one in at his north side home.
He said that is when the problems started.
"Indoor relative humidity was hitting 65 (to) 70 percent," Jordan said.
He said it was too humid inside his home and that the unit was coming on briefly and then shutting off.
Jordan complained to the Texas Department of Licensing and Regulation, which regulates air conditioning contractors.
The TDLR investigation determined the unit installed by Cowboys was too large for Jordan’s home. A report showed Cowboys took out a Goodman three-ton unit and replaced it with a larger Coleman 3.5-ton unit.
The TDLR investigator noted that the company failed to provide proper installation, service or mechanical integrity.
Jordan wanted his money back but called the Defenders when he said Cowboys did not respond to that request.
"Ignore, ignore, ignore,” Jordan said of Cowboys response.
The KSAT 12 Defenders contacted the company to ask for an explanation.
Meanwhile, Jordan contested his financing with Wells Fargo and was successful in convincing them to cancel the deal and refund his money.
"(I) went through their process and 10 days later, they credited me back all my money," Jordan said.
Shortly thereafter, Cowboys Air was back at his house uninstalling and taking back their equipment.
However, Al Martinez, president of Cowboys Air, said the company performed the proper calculations to determine the size of the air conditioner.
"The only thing I can say is that we're sorry,” Martinez said. “I guess we just couldn't meet his expectations."
Martinez also said his company got a permit from the city for the job.
Click on the link below to file complaint on an air conditioning contractor with the TDLR.