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Wells Fargo customers upset after widespread outage

Company apologizes via Twitter, asks for patience

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(Justin Sullivan/Getty Images)

Customers of Wells Fargo nationwide have been reportedly unable to use their online banking or mobile app services early Thursday morning.

The system outage is the second time this month that people have been unable to effectively use their services. 

The company said the system issues were due to a power shutdown at one of its facilities, initiated after smoke was detected during routine maintenance and not due to any cybersecurity event.

At this time, it is unclear just how many people are affected by the outage.

Customers were told they can still access their personal, small business and retirement accounts here and the commercial electronic office portal here.

The company on Twitter apologized to its customers and asked for patience while it once again sorted out the issue.

Many people, however, have taken to social media to express their frustration.

At this time, there is still no word on a timetable for when the outage may be completely corrected.

This is a developing story. Stay with KSAT 12 both online and on-air for more information.


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