Wells Fargo customers upset after widespread outage
Company apologizes via Twitter, asks for patience
Customers of Wells Fargo nationwide have been reportedly unable to use their online banking or mobile app services early Thursday morning.
The system outage is the second time this month that people have been unable to effectively use their services.
The company said the system issues were due to a power shutdown at one of its facilities, initiated after smoke was detected during routine maintenance and not due to any cybersecurity event.
At this time, it is unclear just how many people are affected by the outage.
Customers were told they can still access their personal, small business and retirement accounts here and the commercial electronic office portal here.
The company on Twitter apologized to its customers and asked for patience while it once again sorted out the issue.
We apologize to our customers who may be experiencing an issue with our online banking and mobile app. Thanks for your patience while we research this issue. If you are impacted, please check back here for updates.— Wells Fargo (@WellsFargo) February 7, 2019
Many people, however, have taken to social media to express their frustration.
It’s too early in the morning for Wells Fargo to be ruining people’s lives. Mobile app ... down. Website account access... down. Account access by phone... down. Folks cards are getting declined. ATMs are screwed up. I’m almost shamed to admit that I still bank with them.— Lynne Jones (@SeventyElle) February 7, 2019
At this time, there is still no word on a timetable for when the outage may be completely corrected.
This is a developing story. Stay with KSAT 12 both online and on-air for more information.
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