SAN ANTONIO – A 43-year-old woman is facing charges of theft and fraudulent use of identifying information after state investigators said she illegally tapped into the account of a child support recipient.
An arrest warrant affidavit stated that Laura Moreno, who also uses the name of Laura Niera, worked for a company contracted to handle calls regarding child support accounts.
It stated that a fraud investigations manager for the company contacted the Texas Attorney General's Office after saying that she had detected several cases involving account take-over fraud recently by employees.
Investigators said they determined that Moreno had answered a call in March from an account holder who wanted to change the address she had on record, and requested that a new debit card be issued.
The affidavit stated that Moreno instead waited until her day off, and posing as that woman, called in and put in the request, but used a friend's address.
The woman's debit card was then sent to the friend's home and the friend was shown on surveillance camera withdrawing $1,700 from the account, the affidavit stated.
Investigators said they determined the friend had no knowledge of the crime.
When they questioned Moreno, she told them a co-worker had threatened her and coerced her into making the phone call switching the client's address, but she denied receiving any of the money that was withdrawn from the account, the affidavit stated.
Investigators said she had no evidence that anyone was coercing her.