SAN ANTONIO – In a state where pickups rule the road, Fiat Chrysler's buyback of hundreds of thousands of its top-seller, the Dodge Ram pickup, will almost certainly hit home.
Dealerships, which are expected to be the facilitators of the program, are still waiting for the automaker to hammer out details, according to April Ancira, vice president of Ancira Auto Group.
In the meantime, the calls from customers are coming in.
"They want to know if theirs is part of the recall, what's going on with it, what could go wrong in their vehicle, how they can be part of the buyback, the incentives or repairs," Ancira said.
The buyback applies mostly to Ram trucks and Dodge SUVs made between 2008 and 2012 that were part of three separate recalls in 2013, largely due to steering problems. Below is a list of the vehicles it applies to:
Ram 1500 Mega Cab 4x4 from 2008
Ram 2500 4x4, 3500 4x4, 4500 4x4 and 5500 4x4 from 2008-2012
Chrysler Aspen and Dodge Durango SUVs from 2009
Dodge Dakota from 2009 through 2011
The automaker said it will offer the purchase price minus a reasonable depreciation plus 10 percent.
In addition, owners of more than 1 million older Jeeps with vulnerable rear gas tanks will be offered bonuses on trade-ins or repairs at no cost.
The automaker must notify affected owners.
Consumers can also look up recalls on safercar.gov and use the vehicle identification number lookup. The VIN lookup on the government's website was experiencing heavy traffic Monday.