USAA to close 17 of its 21 financial centers

2 centers impacted in San Antonio

SAN ANTONIO – USAA will be closing 17 of its 21 financial centers, two of which are in San Antonio, according to USAA spokesman Matt Hartwig.

The locations at the Forum and Alamo Ranch will be closing in April 2017. The bank on the USAA campus will remain open.

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The banking institution has 11.7 million members, and only 15 percent of members live in locations with access to centers. Only 2.5 percent of members use the centers.

Members are increasingly turning to digital access to access their accounts, using the institution’s website and app.

The institution said the No. 1 reason people went to the financial centers was to access ATMs. The number of USAA ATMs will be doubling in the markets impacted by the closures, Hartwig said. The ATMs will have both cash withdrawal and check depositing capabilities. 

Hartwig said 140 employees will be impacted. The company will retain the employees who want to stay with USAA. 


About the Author:

Ivan Herrera has worked as a journalist in San Antonio since 2016. His work for KSAT 12 and KSAT.com includes covering breaking news of the day, as well as producing Q&As and content for the "South Texas Pride" and "KSAT Money" series.