SAN ANTONIO – Residents who need emergency utility bill assistance can now file an application online.
The city of San Antonio's Department of Human Services staff and technology partner Kinetech demonstrated Wednesday a new electronic application that helps CPS Energy and San Antonio Water System customers with a faster and easier way to avoid getting their utilities shut off in case they can't pay the bill right away.
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Until now, customers had to apply for the program by filling out a paper application in person or mailing it.
"It cuts down on processing, and (it's) really a lot easier for the clients," said Richard Keith, of the Department of Human Services.
The new technology is a collaboration between the city and Geekdom and is part of an initiative to improve government services using technology.