Southwest delivers bridesmaid's dress to Costa Rica after she forgets to pack it
Dress flown to Costa Rica, hand-delivered to woman by Southwest representative
Talk about impeccable service. Southwest Airlines went above and beyond for a Houston woman who forgot to pack her bridesmaid's dress for her sister's wedding in Costa Rica — by delivering it to her the next day.
Grayleigh Oppermann said her excitement turned to dread when she realized she’d forgotten to pack the dress.
“This is my sister’s wedding,” she told "Today." “I can’t even imagine ... I was just sick to my stomach.”
Oppermann's friend, Taylor Kenney, quickly took to Twitter, desperately asking for Southwest’s help.
"@SouthwestAir help!! My friend is in a wedding on Saturday in Costa Rica but she left her bridesmaid dress here in Houston! Can we get her dress on flight #1734 tomorrow??? #WorthATry #BestCustomerService"
@SouthwestAir help!! My friend is in a wedding on Saturday in Costa Rica but she left her bridesmaid dress here in Houston! Can we get her dress on flight #1734 tomorrow??? #WorthATry #BestCustomerService— Taylor Sipes (@taylorsipes7) March 1, 2019
Southwest was quick to respond, “We like where you’re head’s at. Mind sending us a DM with her info?”
We like where your head’s at. Mind sending us a DM with her info?— Southwest Airlines (@SouthwestAir) March 1, 2019
Another friend of Oppermann's, Rachel Turner, showed up at Houston Hobby Airport to deliver the dress the next morning.
"I just never thought that this would come together like it did," Turner said. "Good things happen to good people, and Grayleigh is one of the most selfless people I know. The fact that this all worked out the way it did, it speaks volumes."
And just like that, Southwest took over and the infamous dress was off to Costa Rica.
Southwest went on to provide updates on the dress as it was en route, even tagging the whole adventure #RescueTheDress.
And the airline couldn't have completed the journey without a final update that the precious cargo had been delivered.
A Southwest representative hand-delivered the dress to Turner, who went to the airport to pick it up the morning after her panic moment.
Yep. That was totally worth it. 😊 pic.twitter.com/aM81Y9amUE— Southwest Airlines (@SouthwestAir) March 3, 2019
A Southwest Airlines representative said they never hesitated to help Oppermann.
"We knew we had to say yes to the dress," the rep said. "Cheers to the happy couple — and one relieved bridesmaid — from the LUV airline!"
Graham Media Group 2019