FAA grounds Southwest Airlines flights for 30 minutes Tuesday morning amid equipment issues

Southwest said it was experiencing intermittent technology issues; flights have resumed

SAN ANTONIO – The Federal Aviation Administration paused all Southwest Airlines flights for a short time Tuesday morning at the airline’s request.

The FAA Tweeted just after 9:30 a.m. Tuesday that Southwest requested the FAA pause the airline’s departures. About 30 minutes later, the FAA said the “pause has been fully canceled.”

According to the FAA and Southwest Airlines, the Dallas-based company was experiencing a technical issue with one of its internal systems.

“Southwest has resumed operations after temporarily pausing flight activity this morning to work through data connection issues resulting from a firewall failure,” Southwest said in a prepared statement to the Associated Press. “Early this morning, a vendor-supplied firewall went down and connection to some operational data was unexpectedly lost.”

The issue looks to be resolved, and Southwest flights out of the San Antonio International Airport are still scheduled as “on time.”

However, any Southwest customer with a flight on Tuesday can rebook without paying an additional charge. They must rebook in their original service or stand by within 14 days.

Customers who booked their flight on Southwest.com or the mobile app can reschedule online or on their mobile device. All other customers can call 1-800-435-9792 to speak with a customer representative.

Customers may also request a refund if their flight was canceled. For more information, click here.

According to AP, Southwest accounted for more than half of delays nationwide by the late morning, but few were canceled.

In December, Southwest canceled nearly 17,000 flights over the Christmas holiday due to bad weather and its crew-scheduling system becoming overwhelmed. Those cancellations cost the airline more than $1 billion and are being investigated by the Transportation Department.

In a little over five years, San Antonio travelers could be flying out of a brand-new, third terminal at San Antonio International Airport.

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About the Authors:

Rebecca Salinas joined KSAT in the fall of 2019. Her skills include content management, engagement and reporting.