Alamodome apologizes for poor fan experience, long lines at UTSA-Baylor game
Officials say procedural changes made, situation will not happen again
SAN ANTONIO – Alamodome officials issued an apology this week after numerous complaints from fans about their experience at UTSA’s home football opener against Baylor.
Fans complained on social media of long lines and delays getting into the game before kickoff.
Fans said there was heavy congestion at front doors and there were complaints of understaffing at the entrances and concessions.
I appreciate the public notice. How about the companies who understaffed the doors and concessions stands pay back @UTSAFTBL for their poor performance?— Roadrunner Gene (@GGenebarris) September 12, 2018
Payed hard earned money to attend events and should no longer be tolerated! Lately I’ve been to the Metallica concert, Royal Rumble, Army All-American Bowl, & the UTSA vs. Baylor game and all had this recurring issue at concessions!! Shouldn’t have to miss 30-45 mins of action!!!— Jesse Stone (@icedstone) September 12, 2018
In response, Alamodome officials apologized on Twitter with a post that also explained why staff was forced to make some changes to the game day experience. It read in part.
“Based on the possible torrential rain forecast and our concern for fan safety, we moved our metal detectors to the interior plazas. This as well as a late arriving crowd caused congestion and long lines upon entry. We hold ourselves and our contractors to the highest customer served standards but clearly fell short on Saturday.”
The post added that fans can be assured the situation would not happen again and management has revised its entry procedures and staffing.
Our apology to UTSA and Baylor fans. pic.twitter.com/wp3GJzLRiH— Alamodome🎗🏟 (@Alamodome) September 11, 2018
The announced attendance at Saturday’s game was 42,071, which was the second-largest home crowd in UTSA football history.
UTSA’s next home game is expected to draw a large crowd as well, as the Roadrunners face rival Texas State on Sept. 22.
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