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Marriott to close San Antonio call center, layoff some employees
Read full article: Marriott to close San Antonio call center, layoff some employeesSAN ANTONIO Marriott announced Monday that it will be closing two call center locations later this year, including one located in San Antonio at 17319 San Pedro Avenue. A spokesperson for Marriotts International said in a statement to KSAT that Marriott plans on closing two Customer Engagement Center locations, one in San Antonio and the other in Ontario, Canada. The call centers were used to book reservations globally and assist customers with needs during their stays. These closings will affect approximately 480 associates, Marriotts international spokesperson said. More from KSATRelated: A guide to unemployment benefits for Texans laid off during coronavirus pandemicRelated: St. Marys University to lay off 24 staff members, furlough 57 employees amid COVID-19 pandemicRelated: 1.5 million more laid-off workers seek unemployment benefits
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As business trickles back, hotels compete on cleanliness
Read full article: As business trickles back, hotels compete on cleanlinessMarriott, Hilton and other big hotel companies are used to competing on price or perks. But leisure travel is starting to pick up, and hotels see cleaning standards as a way to soothe jittery guests and possibly win back business from rivals like home-sharing companies like Airbnb. He notes that Accor Hotels, a French company, has developed accreditation standards that its hotels must meet in order to reopen. He stayed at Marriott hotels in Iowa and Ohio along the way. That will be a challenge for Airbnb, he said, which has developed its own cleaning standards but may have more trouble ensuring that hosts comply.