A woman died Sunday after falling from their balcony on a Virgin Voyages cruise ship onto the deck below.
The passenger’s identity has not yet been revealed but TMZ reported that the woman fell onto another passenger on the deck below.
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That passenger was reportedly not injured when the woman fell.
A Virgin Voyages spokesperson told PEOPLE that “shortly after departure there was a medical emergency involving one of our passengers. This passenger went over their balcony onto a lower deck, and despite receiving immediate medical attention, has passed away. We are deeply saddened by this loss of life and our hearts and thoughts are with this person’s loved ones.”
The cruise had already left the Miami port and was headed to Roatan, Honduras but was redirected back to Miami after the incident.
According to PEOPLE, the ship set sail again after returning to port with an adjusted itinerary.
A vlogger on the ship, known as The Shiplife, shared his experience on YouTube and stated that some passengers left the ship after it returned to Miami.
He also said Virgin Voyages offered passengers future cruise credits.