Customers are complaining of false advertising, faulty merchandise and bad customer service and now the better business bureau has stepped in to warn about Bel Furniture.
Kristi Pena of the BBB said the company has an "F" rating with the bureau.
"The consumers are just being left with nothing," Pena said.
The BBB has received 108 complaints on everything from advertising to delivery to merchandise.
"In addition to that then you inspect the furniture when they deliver it and it's broken or chipped or not the quality of what you saw in the store." Pena said. "So now we're seeing a trend here and this is a problem."
Kimberly Valadez works at a surgery center in Stone Oak.
She said she spent $4,000 on new bedroom furniture and got nothing but problems and empty promises from Bel.
"No phone call back, you get hung up on, put on hold for minutes and minutes at a time," Valadez said.
She said the company did not honor its own ad, delivered the wrong merchandise, late and it was damaged.
"I mean of course I'm really upset," Valadez said. "It was $4,000 that we thought we were getting something really beautiful."
Bel's website notes the company's integrity and how it puts the customer first.
On the phone, Bel president Sid Mollair said Bel takes care of all customers and that complaints are the result of the company's huge volume of business.
By late afternoon he had not responded to a request for a written statement.
Bel Furniture is an advertiser on KSAT.
Mollair said because of this story he will no longer be placing ads here.