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Scam callers targeting NBU Texas customers

Scammers request immediate payment on past-due balances

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SAN ANTONIO – New Braunfels Utilities officials said they have recently received calls about attempted scams on their customers.

"We are asking all customers to remain vigilant against scam artists seeking to collect money for utility bill payments," NBU Texas said in a statement.

The callers will typically claim to be utility employees and ask for immediate payment on past-due balances with credit cards or money cards purchased at local stores, according to NBU Texas. The scammers hope customers will panic and react before contacting NBU to check on their account status.

NBU Texas advises customers who suspect the caller is a potential scam artist to hang up immediately. Customers can confirm whether someone is a NBU employee at any time by calling 830-629-4628.

NBU asks customers to report attempted scams to local law enforcement at 830-221-4100. They can also notify the Texas Attorney General’s Consumer Protection Division by calling toll free at 800-252-8011.