Boil order issued after water main break in Helotes

Water shot more than 100 feet into the air

HELOTES, Texas – A boil order has been issued after a water main break in Helotes sent water shooting up toward the sky Friday afternoon.

It happened after 5 p.m. northwest of San Antonio, near Government Canyon State Park and Highway 16, at Bandera Road Ranch Parkway between Loch Wind and Mountain Climb.

A San Antonio Water System spokesperson said a non-SAWS contractor was doing work in the area, used a power tool and broke a 20-inch water main.

A total of 600 accounts or addresses were affected by the water main break and there was a loss of pressure in the area, according to SAWS officials.

SAWS was able to restore pressure to one area, but not to another. That area is still experiencing little to no water pressure and nearby residents will need to boil water until the issue is resolved.

Crews will be working on the water main break all night to restore pressure and repair the damage. Service is expected to be restored by Saturday.

We’ll bring more updates as they become available.

About the Authors:

Julie Moreno has worked in local television news for more than 20 years. She came to KSAT as a news producer in 2000. After producing thousands of newscasts, she transitioned to the digital team in 2015. She writes on a wide variety of topics from breaking news to trending stories and manages KSAT’s daily digital content strategy.

Cody King is a digital journalist for KSAT 12. She previously worked for WICS/WRSP 20 in Springfield, Illinois.