Northside ISD learning portal crashes on students first day of school

Vendors are working to find a solution

Virtual learning
Virtual learning

SAN ANTONIO – Students with San Antonio’s Northside Independent School District had issues logging in on the first day of school.

Officials with the district posted on Facebook around 8 a.m. indicating the MyNISD portal is down and that a resolution was in the works.

KSAT reached out to district spokesperson Barry Perez who said “the issue this morning appears to be isolated to the district portal, the manner in which staff and students sign into district applications.”

“We are working with the vendor of the portal for resolution but have no estimated time for a fix,” said Perez. “This does not appear to be a district network or bandwidth issue.”

In a letter to students, parents and staff, Superintendent Brian Woods apologized for the “frustrating” first day of school.

Woods said that officials found a temporary solution to continue virtual instruction through Schoology.

“Please know that we will not count students absent or penalize them for any assignments today because they were not able to access the virtual learning platform,” Woods wrote in his letter.

About the Author:

Mary Claire Patton has been a journalist with KSAT 12 since 2015. She has reported on several high-profile stories during her career at KSAT and specializes in trending news and things to do around Texas and San Antonio.