LEON VALLEY, Texas – A flood of leaking pipe water has indefinitely closed the Texas Department of Public Safety (DPS) driver license mega center in Leon Valley.
Despite DPS saying it had given people with appointments a heads-up, a steady stream of disappointed faces arrived and departed Monday morning.
“They sent me a reminder last night and told me I had an appointment this morning. And yeah, so I came, and they’re closed,” DPS customer Shaun Fields told KSAT. “I’ve been waiting since late December, early January so I can get my license. And the earliest appointment they had was today.”
In an email to KSAT, DPS Staff Sergeant Dila Hidalgo said the mega center at 7410 Huebner Road, which provides drivers license and identification card services, is “currently closed due to major water pipe leaks that caused flooding inside the building.”
“At this time, there is no estimated timeline for reopening the office,” Hidalgo wrote.
According to the agency, the Huebner Road location serves between 600 and 700 people each day. More than 3,000 customers, who previously scheduled appointments at the location, are being “affected this week,” DPS said.
Water pooled in the parking lot downhill from the leased building as crews pumped and squeegeed out the inside on Monday.
People on site said it appeared water had come from a pipe in the ceiling, and approximately two inches worth had accumulated on the floor.
Hidalgo originally said customers with scheduled appointments had been notified and were provided information on how to reschedule their appointments.
Customers, according to another email hours later, “are being notified” through its appointment system and reportedly said: “Due to severe building issues, this location is closed. We apologize for the inconvenience. Please reschedule online.”
At least two people told KSAT they received some kind of a notification Monday morning, but others said they hadn’t received anything.
Hidalgo also said in the Monday afternoon email that customers would receive a notification with an email address meant specifically for rescheduling cancelled appointments.
According to the agency, customers can also use the Texas DPS appointment scheduling system to reschedule their appointments.
There are three other DPS driver license office locations in Bexar County:
- 1803 South General McMullen Drive (San Antonio)
- 6502 South New Braunfels Avenue (San Antonio)
- 1633 Pat Booker Road (Universal City)
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