CPS Energy offers power outage tips

By David Ibanez - Web - Managing Editor

SAN ANTONIO - CPS Energy personnel are gearing up in the event that power outages occur.

Customers can prepare for power outages at home by:

  • Locating flashlights and ensuring they have fresh batteries
  • Charging phones, laptops or other electronic devices
  • Updating their alert preferences through Manage My Account on cpsenergy.com; this will keep them informed as to the status of their power outage

During a power outage, customers should:

  • Stay informed by viewing the latest outage information on CPS Energy's outage map and receiving updates through Facebook and Twitter.
  • Stay away from downed power lines! Treat all wires as if they are "live" (energized). Report damaged power lines immediately by calling 911 and CPS Energy at 353-4327.
  • Protect electronic devices such as televisions, stereos, computers and printers with a power strip equipped with a surge protector to avoid sudden spikes and surges that could damage electrical devices when power is restored.
  • Keep one light turned on to know when power has been restored.
  • Keep refrigerator and freezer doors closed to keep food cold longer. According to the American Red Cross, an unopened refrigerator will keep foods cold for about four hours. Also, a full freezer will keep the temperature for 48 hours if the door remains closed.
  • Use caution with candles and generators, carefully placing them so as not to create a fire or carbon monoxide poisoning hazard.
  • Use caution when driving, as traffic signals may be disrupted. Turn around, don't drown.
  • To report an outage or view a near-real-time map of affected areas, call 210-353-HELP (4357) or visit cpsenergy.com and click on Outage Center.

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