Boil water order ends for Helotes residents days after water main break

Water shot more than 100 feet into the air

HELOTES, Texas – A boil water order was canceled for residents in Helotes on Monday morning, days after a significant water main break on Friday caused concern about the potable water supply.

The San Antonio Water System rescinded its boil water notice around 10:30 a.m. Monday, according to a news release.

The water notice had been in effect “for the far north side area near Helotes" since Monday evening, “after damage by a non-SAWS contractor at 11401 Lago Vista caused loss of service and a drop of pressure in the potable water system in the area,” the release said.

“SAWS conducted tests to ensure that water in the area met all safe drinking water standards. Individuals there can again drink and cook with water from their tap without boiling. SAWS made phone notifications and social media announcements in the area, and distributed bottled water to affected customers.”

The initial water main break happened just after 5 p.m. Friday, northwest of San Antonio, near Government Canyon State Park and Highway 16, at Bandera Road Ranch Parkway between Loch Wind and Mountain Climb.

According to SAWS, a non-SAWS contractor was doing work in the area with a power tool and broke a 20-inch water main.

Witnesses told KSAT that water could be seen shooting up to 100 feet in the air on Friday.

A total of 600 accounts or addresses were impacted by the break and water pressure was lost, officials said.

Below is a map of the area where residents are currently affected by the water main break.

Here is the area impacted by a boil order still in place for Helotes residents after water main break . (SAWS)

We’ll bring more updates as they become available.

Boil order issued after water main break in Helotes

About the Authors:

Julie Moreno has worked in local television news for more than 20 years. She came to KSAT as a news producer in 2000. After producing thousands of newscasts, she transitioned to the digital team in 2015. She writes on a wide variety of topics from breaking news to trending stories and manages KSAT’s daily digital content strategy.

Cody King is a digital journalist for KSAT 12. She previously worked for WICS/WRSP 20 in Springfield, Illinois.