Owner of SA’s only Nestle Toll House Cafe asks for public’s support, receives overwhelming response

Owner Sherry Ramirez made a plea to the community after COVID-19 slowed down her business

SAN ANTONIO – San Antonio’s only Nestle Toll House Cafe is one of several businesses fighting to keep its doors open amid the coronavirus pandemic.

With limited customers stopping by and sales beginning to tank due to the pandemic, the owner is asking for the public’s support to help the cafe stay afloat.

The Nestle cafe is located at 6626 W. Loop 1604 in San Antonio, near Culebra Commons, and it specializes in sweets and coffee.

Owner Sherry Ramirez shared a video on social media this last week on Facebook, TikTok and other platforms, saying the cafe really needs customers to help them make ends meet.

“I’m coming to you from the bottom of my heart today to ask for some help. We are struggling. COVID-19 has stopped a lot of people from coming and we really need you to come,” Ramirez said in the video.

Help save San Antonio’s only Nestle Toll House Cafe

Posted by Nestle Toll House Cafe by Chip - Culebra Commons on Saturday, November 21, 2020

Whether you have a craving for a cookie or have a special occasion coming up, Ramirez said the cafe is ready to serve any and all needs.

“We got a case full of goodies and we would love to have you come up and help support and keep Nestle alive,” Ramirez said.

Ramirez is a retired military veteran who served more than 36 years as a registered nurse and acute care nurse practitioner in the Army, Navy and Air Force. Ramirez said she decided to open the cafe to help spread some positivity in the Alamo City.

“I’m a retired veteran and I opened this cafe to be a light in this little community. If you can help out at all, please come by and we thank you very, very much,” Ramirez said.

The video has since received a large response on social media, and it is trending on TikTok and Facebook, as of Sunday.

Following her pleas on social media, Ramirez was surprised to find a large line of people outside her store, all eager to help.

Birdie Flores said she saw the video and could relate to the same struggles.

“I know what it’s like to go without right now with COVID-19. Why not just put back where we can and help her,” she said.

Erlene Stevens waited in line for two hours. She felt it never been more important to give back.

“It actually brings me to tears. To be able to give back is just heart warming for me. I have to do that,” she said.

Ramirez was kept busy with the long line of customers but she believes it was their generosity that will help keep her store alive.

“When I get home tonight, I’m gonna crash on my knees and thank God and thank you all. I love San Antonio,” she said.

To learn more about the cafe, or to see its full menu, visit its Facebook page here

RELATED: San Antonio has a Nestle Toll House Cafe

About the Authors:

Cody King is a digital journalist for KSAT 12. She previously worked for WICS/WRSP 20 in Springfield, Illinois.

Steven Cavazos is a traffic anchor and general assignments reporter in the weekday mornings at KSAT 12.