SAN ANTONIO – If you were hoping to get a COVID-19 vaccine at a Wellmed location on the city’s west and south sides this week, you’re out of luck.
Registration for 9,000 vaccine slots at the Elvira Cisneros Senior Community Center and the Alicia Treviño López Senior Center is full until the facilities receive more doses.
“We have been working diligently to bring this vaccine to our vulnerable communities. Please understand that we can only schedule appointments for the amount of vaccines that the State provides to us. As we receive more vaccines, we will open registration for appointments based on the number of doses. This will be an on-going distribution process that will take time as more vaccines become available. We anticipate this to be a long-term effort requiring patience. Our goal is to get residents equitable access to the COVID-19 vaccine,” San Antonio Councilwomen Rebecca Viagran, Adriana Rocha Garcia and Ana Sandoval said in a statement.
Frustrations have been running high for residents who tried to make an appointment over the telephone. KSAT received numerous phone calls and emails from residents about the registration process.
Despite the frustrations, officials are asking residents to call 1-833-968-1745 when the next slots open. The phone line will be answered from 8 a.m. to 8 p.m. seven days a week to set up vaccination appointments at the Cisneros or Lopez centers. Residents are asked to keep trying if they are unable to get through. Officials said the phone line is receiving hundreds of calls per minute, but people are getting through and being scheduled.
“We ask you to please be patient as we are committed to ensuring our residents have access to the COVID-19 vaccine. Updates will be provided as the city receives more COVID-19 vaccines,” the councilwomen said.
Phase 1A and Phase 1B are eligible to receive vaccinations by state regulations that includes people over 65 or people 18 or older with a chronic medical condition that puts them at increased risk for severe illness from COVID‑19. These are the only populations eligible to be vaccinated at this time.