SAN ANTONIO – As Lea Ann Tinney shivered through a Monday without power inside her home in the Government Hill neighborhood, she consulted a CPS Energy power outage map that stated only six customers in her 78208 zip code were affected.
Tinney then walked outside and counted at least five other homes that were without power at that very moment.
“I never really knew what was going on. I’m not an electrician. I can’t go outside and look at the box and see if there’s a problem,” Tinney said.
As of Tuesday afternoon, the same power outage map showed that just under 30% of customers in that zip code were impacted by outages, a number that was in all likelihood more accurate than what CPS had previously reported.
Tinney, who said her repeated to calls to CPS during a 36-hour period of mostly going without power went unanswered, added she was also frustrated by receiving notices from CPS that power to her home had been restored, when it had not.
“I think CPS could communicate a little bit better with the citizens,” Tinney said, who described updates she had been given the past two days from CPS as “misinformation.”
During a virtual press briefing Tuesday afternoon, CPS Energy President & CEO Paula Gold-Williams acknowledged issues with the utility’s power restoration email system.
“We have stressed the system greatly and it is not working well. We just recently cut it off because we know it’s irritating,” Gold-Williams said.