SAN ANTONIO – Southwest Airlines passengers arriving from Las Vegas and Denver to San Antonio on Wednesday evening who spoke with KSAT were mostly pleased with their flights.
Passengers from Las Vegas say they dealt with multiple delays, and a group arriving from Denver said it was a smooth trip.
“When we landed just 10 minutes late. We were actually really happy. Like, that’s the least of our worries,” said passenger Dirk Dallas.
Some passengers prepared for their luggage to arrive late. Others say family members are stranded at connecting airports, and some passengers had to make unexpected road trips.
“They told us the flight was canceled. We were left with no recourse other than to try the next day, and we decided to drive up, so we drove up. We drove up 17 hours,” said passenger Dinorah Diaz.
According to the latest data from Flightaware.com, 58%, or 2,348, of the cancellations on Thursday are Southwest flights.
Passengers with flights scheduled before Monday, Jan. 2, can make flight changes at no additional cost on the Southwest website. No calling or standing in line are required.
Passengers can find information on Southwest.com about getting missing bags delivered at no cost and submitting requests for a full refund.
Passengers are also encouraged to submit receipts for travel expenses incurred due to a flight interruption.
Click here to be redirected to the Southwest website travel disruption service page.