San Antonio-bound passengers share Southwest Airlines flight experience

Groups of arriving passengers at San Antonio International Airport relieved to arrive at destinations

SAN ANTONIO – Southwest Airlines passengers arriving from Las Vegas and Denver to San Antonio on Wednesday evening who spoke with KSAT were mostly pleased with their flights.

Passengers from Las Vegas say they dealt with multiple delays, and a group arriving from Denver said it was a smooth trip.

“When we landed just 10 minutes late. We were actually really happy. Like, that’s the least of our worries,” said passenger Dirk Dallas.

Some passengers prepared for their luggage to arrive late. Others say family members are stranded at connecting airports, and some passengers had to make unexpected road trips.

“They told us the flight was canceled. We were left with no recourse other than to try the next day, and we decided to drive up, so we drove up. We drove up 17 hours,” said passenger Dinorah Diaz.

According to the latest data from, 58%, or 2,348, of the cancellations on Thursday are Southwest flights.

Passengers with flights scheduled before Monday, Jan. 2, can make flight changes at no additional cost on the Southwest website. No calling or standing in line are required.

Passengers can find information on about getting missing bags delivered at no cost and submitting requests for a full refund.

Passengers are also encouraged to submit receipts for travel expenses incurred due to a flight interruption.

Click here to be redirected to the Southwest website travel disruption service page.


San Antonio travelers struggling to find luggage after cancellations of Southwest Airlines flights

About the Authors:

Allysa Cole is a news reporter at KSAT 12. She joined the station in September 2022. She previously worked in the Rio Grande Valley at KGBT, KRGV and Azteca Valle. She started her career at WHPM FOX23 in Hattiesburg, Mississippi, after graduating from University of Southern Mississippi. Allysa is a Detroit native.

Gavin Nesbitt is a photojournalist and video editor who joined KSAT in September 2021. He has traveled across the great state of Texas to film, conduct interviews and edit many major news stories, including the White Settlement church shooting, Hurricane Hanna, 2020 presidential campaigns, Texas border coverage and the Spurs.