‘Yes, it was the intern’: HBO Max accidentally sends confusing email to subscribers

Check your inbox! If you got one of the emails, the subject line reads, “Integration Test Email 1.”

BURBANK, CALIFORNIA - OCTOBER 29: A general view of the stage at HBO Max WarnerMedia Investor Day Presentation at Warner Bros. Studios on October 29, 2019 in Burbank, California. (Photo by Presley Ann/Getty Images for WarnerMedia) (Presley Ann, 2019 Getty Images)

If you’re an HBO Max subscriber and you received a strange email in your inbox on Thursday, you’re not alone.

Many subscribers expressed confusion after seeing an email from HBO Max, with the subject line of “Integration Test Email 1.” The body of the email read, “This template is used by integration tests only.”

HBO Max users took to Twitter shortly after receiving the email with questions and memes. Some even suspected it was a marketing campaign for a new hit show.

So, who was the culprit behind the mysterious email?

According to HBO Max’s Twitter page, it was an intern. The post, shared Thursday night, reads:

“We mistakenly sent out an empty test email to a portion of our HBO Max mailing list this evening. We apologize for the inconvenience, and as the jokes pile in, yes, it was the intern. No, really. And we’re helping them through it.”

On Friday, HBO users also reported having issues using the streaming service.

According to HBO Max’s Twitter, just around 2:30 p.m., service was restored. Users are encouraged to restart the app and it should start working successfully.

For more information on HBO Max, or if you’re still having issues, click here.

More on KSAT:


About the Author:

Cody King is a digital journalist for KSAT 12. She previously worked for WICS/WRSP 20 in Springfield, Illinois.