CPS Energy warns customers of scammers demanding payment over the phone
Company says it has received influx of calls
SAN ANTONIO – CPS Energy is warning its customers about a scam in which a caller demands payment or threatens to shut off service.
The energy company said it received an increase of 57% in customer-reported calls from August to September. It said that since Feb. 1, customers have been conned out of $38,000 by scammers.
The company said the callers have ordered customers to pay within 30 minutes or risk getting their power shut off.
CPS Energy said it does not ask customers for money nor does it threaten to disconnect service over the phone.
CPS offered the following tips to determine if a call is a scam:
Anyone who receives this type of call should not make any payments and should hang up and call CPS Energy customer service directly at 210-353-2222.
The company said if someone approaches a customer’s home or business claiming to be with CPS Energy, the customer should always ask for an employee ID. Customers who fear they are in immediate danger should call 911.
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