Long wait times at far West Side post office has residents demanding a solution

People are having to wait hours to get their mail or mailbox key at the Richland Hills post office

SAN ANTONIO – A simple errand in picking up mail or a mailbox key has turned into a dreaded chore for some residents on the far West Side.

Those who use the post office off of Richland Hills said the wait times are extremely long and it’s a problem for those who need their mail.

Morgan Webber said the worst situation she’s seen involved, “probably around a hundred people” waiting in line outside.

“People aren’t happy and that’s at the end of the day,” Webber added.

Another frustrated customer Ben Velardi said he waited an hour and a half just to get his mail key.

Webber, on the other hand, avoids the line and the hour to two-hour wait time at all costs. She said she even makes her own shipping labels at home.

Both residents believe the biggest issue is the post office only has one person working the window.

“Hire more people and just organize better… whatever they’re doing isn’t working,” said Webber.

We reached out to the United States Postal Service and they sent us this statement.

“The Postal Service appreciates its customers and always strives to provide the best possible service to them. We apologize for any inconvenience that may have been experienced by customers of the Heritage Station. Local postal officials are aware of ongoing wait time issues, and report they are actively working on several initiatives to more efficiently serve our valued customers, including plans to assign more resources to expedite the key process. We appreciate our customers’ understanding and patience as we work to resolve this matter.”

As for a timeline on when those added resources would be made available, that was not given.

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About the Authors

John Paul Barajas is a reporter at KSAT 12. Previously, he worked at KRGV 5 in the Rio Grande Valley. He has a degree from the University of Houston. In his free time, he likes to get a workout in, spend time on the water and check out good eats and drinks.

Chandler Watson is a photojournalist at KSAT 12. Originally from the Houston area, he graduated from Texas State University in 2018 with a bachelor’s of science in Mass Communication. Chandler is no stranger to San Antonio, as he’s worked here for 3 years prior to joining KSAT. He’s excited to bring you the stories of our community!

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