Boil water notices lifted for communities in Bandera, Bexar, Kerr counties

Sample testing indicates water is safe for consumption, Texas Water Utilities said Friday afternoon

Texas Water Utilities lifted the precautionary boil water notices for the remaining 1,500 households northwest of San Antonio on Friday afternoon, ending a days-long challenge for people to get clean tap water.

On Friday afternoon, the utility announced it had lifted notices for Lake Medina Shores/Holiday Villages of Medina in Bandera County, which affected 1,069 households and was issued Saturday; Oaks North Mobile Home Estates in Bexar County, which affected 338 households and was issued Monday; and Verde Park Estates in Kerr County, which affected 71 households and was issued Monday.

“These water systems have returned to normal operations and lab results indicated the water is free of bacteria,” said Tim Williford, vice president of operations for Texas Water Utilities, in a statement.

The problems began Saturday when Texas Water Utilities began notifying customers in the area that they would need to boil tap water before drinking, cooking with it or otherwise consuming it. At its peak, more than 2,000 households were under the advisory.

The issues were caused by a loss of pressure in the water system due to leaks as the first hard freeze of the season engulfed the region.

In the days since Saturday, Texas Water Utilities announced several more subdivisions were under precautionary boil water notice.

One resident of Lake Medina Shores emailed KSAT over the weekend concerned about when the water would be turned back on.

“Southwest Water Company needs to answer to its customers! Why have we been waiting so long! This is absolutely unacceptable! And it’s not just now....we are constantly losing pressure or don’t have water on a regular basis!” the resident wrote. “We deserve this basic human right called water!”

Starting on Tuesday, the company began lifting some of the notices after pressure was restored to the water systems and samples showed the water was safe for consumption.

Communities who had their boil water notices lifted before Friday include:

  • Oak Ridge Estates in Kerr County, affecting all 41 households (Issued Monday, rescinded Thursday).
  • River Bend Estates in Bandera County, affecting all 184 households (Issued Monday, rescinded Wednesday).
  • Enchanted River Estates in Bandera County, affecting all 157 households (Issued Saturday, rescinded Tuesday).
  • Westwood in Kerr County, affecting all 113 households (Issued Monday, rescinded Tuesday).

Customers with questions regarding this notice may contact the company at 1-866-654-7992 or check the Boil Water Notice section of Media with inquiries about this notice may contact the company at

About the Authors:

Kolten Parker is digital executive producer at KSAT. He is an amateur triathlete, enjoys playing and watching soccer, traveling and hanging out with his wife.

Rebecca Salinas has worked in digital news for more than 10 years and joined KSAT in 2019. She reports on a variety of topics for KSAT 12 News.