Spectrum outage affects customers including businesses, government entities in Texas

Impact of Beryl caused the outage

(UPDATE AT 7:30 P.M.): Spectrum provided another update on Tuesday’s outage, which affected many customers throughout Texas.

According to the company, services are restored in certain parts of Texas.

Spectrum released the following statement:

“Spectrum services have been restored in parts of Texas that were affected by a third-party infrastructure issue caused by the impact of Hurricane Beryl. We apologize for the inconvenience.”


Spectrum announced Tuesday that it is aware of an outage that is affecting customers in Texas.

The outage includes internet, phone and cable. People with Spectrum phone service also cannot call 911, according to the Bexar County Sheriff’s Office.

Some utilities, including CPS Energy and municipalities, have announced that the internet outages are affecting their websites and pay-by-phone systems.

Spectrum said the outage was caused by a third-party infrastructure problem caused by Beryl.

“We are aware of the outage currently affecting customers in parts of Texas. The outage is due to a third-party infrastructure issue caused by the impact of Hurricane Beryl. We apologize for the inconvenience and are working with the third party to resolve this as quickly as possible. Thank you.”

The outage had been reported on the website DownDetector.com by more than 32,000 customers.

Power outages in the Houston area are affecting technology and broadcast companies.


About the Author

Julie Moreno has worked in local television news for more than 25 years. She came to KSAT as a news producer in 2000. After producing thousands of newscasts, she transitioned to the digital team in 2015. She writes on a wide variety of topics from breaking news to trending stories and manages KSAT’s daily digital content strategy.

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