WellMed will reopen COVID-19 vaccination hotline on Wednesday to fill 30K first-dose appointments

Hotline to reopen at 8 a.m. Feb. 24; appointments will begin Feb. 25


All appointments have been filled. Click here for the update.

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Original Story:

The WellMed COVID-19 vaccination reservation hotline will reopen this week to fill 30,000 first-dose appointments, according to health officials.

The hotline is used for residents to schedule COVID-19 vaccine appointments at the Elvira Cisneros Senior Community Activity Center and the Alicia Trevino Lopez Senior One-Stop Center.

The hotline will reopen at 8 a.m. Wednesday, Feb. 24.

The first-dose appointments will be administered on the following dates:

  • Thursday – Saturday (Feb. 25-27)
  • Next week Monday-Friday (March 1-5)

The phone number for the hotline is 833-968-1745, and operators will accept calls from 8 a.m. to 8 p.m., beginning Feb. 24 and every day until all reservations are booked.

Those who are seeking to receive their COVID-19 vaccine at these two sites must schedule their appointment over the phone. No walk-ins will be accepted, according to health officials.

Residents who have trouble getting through to the operators are urged to keep calling and to continue being persistent, as the hotline will likely have a high call volume.

If the phone lines are overwhelmed, WellMed says you will hear one of two messages:

  • On a cell phone: “The line you are trying to reach is out of service.”
  • On a landline: “All circuits are busy. Please try your call later.”

If you are cut off after the recorded greeting, officials say this also means all operators are on calls. If the call doesn’t go through at all, it may be an issue with your phone service provider, according to WellMed.

Currently health care workers and anyone over the age of 65 or 16 and older with chronic health conditions are eligible to receive a COVID-19 vaccine at this time.

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About the Author:

Cody King is a digital journalist for KSAT 12. She previously worked for NewsChannel 20 in Springfield, Illinois.