Papa's Burgers apologizes for not being prepared after being ranked fourth in the nation

Small restaurant promises to do better

SAN ANTONIO – The hole-in-the-wall restaurant Papa's Burgers got a big surprise last week, being named one of the top burgers in the nation by Yelp and Money Magazine. 

After the announcement, the small eatery was slammed.

The staff of three was overwhelmed, and owner Robert Walker felt he needed to apologize to his customers so he posted on social media.

"Papa's Burgers has always.. ALWAYS been known for it's standard of both service and  product, and this week we fell short," Walker posted.

Papa's Burgers Friends and Family.... I want to take a minute to put an open apology to each of you that visited or...

Posted by Papa's Burgers on Saturday, June 16, 2018

In an interview with, Walker said that while the food didn't suffer they weren't true to themselves and didn't get a chance to get to know their customers.

"The wheels all came off the wagon," Walker said. "We ran out of product and we never got to talk to them."

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Last week, Walker said he saw about a 250% increase in business, which is a lot to handle for the 40-seat eatery.

"It was unbelievable, we were expecting to be busy but nothing like that," Walker said.

This week, Walker has added more staff and is hoping to get back on track.

There are plans for a second location for Papa's Burgers to open later this year. 


About the Author

Erica Hernandez is an Emmy award-winning journalist with 15 years of experience in the broadcast news business. Erica has covered a wide array of stories all over Central and South Texas. She's currently the court reporter and cohost of the podcast Texas Crime Stories.

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