H-E-B announces ‘Senior Support Line,’ a new delivery program for vulnerable shoppers
Phone orders can be made from 11 a.m. - 3 p.m.
SAN ANTONIO – Update: Starting March 23, the Senior Support Line will operate from 11 a.m.-3 p.m.
Original story: H-E-B has announced the Senior Support Line, a new delivery program to support older customers during the coronavirus pandemic.
The program, in partnership with Favor Delivery, is designed to offer a safer solution for people ages 60 and over.
“H-E-B and Favor will staff its Senior Support phone line with volunteers from both companies to accept and process orders over the phone from 9 a.m. to 1 p.m., seven days a week.,” according to a news release.
The service will be available to Texans starting Friday, March 20. To access the Senior Support Line, call 1-833-397-0080.
“We heard from our customers loud and clear, and we’re ready to offer one of the safest, healthiest solutions in the marketplace dedicated to seniors who are worried about going out in public,” H-E-B chief operating officer Martin Otto said.
An official with H-E-B and Favor, Jag Bath, said deliveries will be placed on customer’s doorsteps to help eliminate close personal interaction.
Customers who utilize the Senior Support service will receive their items the same day “within just a few hours.”
All delivery and service fees will be waived for the first 30 days of the program, however, a $10 tip for the Favor Runner who delivers the items will be automatically added to the total.
More than 240 H-E-B locations where Favor operates are offering the service with plans to expand. To find out more about the program, visit favordelivery.com/senior.
COVID-19, the respiratory disease caused by the new virus, stands for coronavirus disease 2019. The disease first appeared in late 2019 in Wuhan, China, but spread around the world in early 2020, causing the World Health Organization to declare a pandemic in March.
MORE CORONAVIRUS COVERAGE FROM KSAT:
- Here’s what we know about the confirmed COVID-19 cases in San Antonio
- Texas governor bans dine-in eating, gatherings of 10+ through April 3
- SA school districts extend closures 2 more weeks amid emergency over coronavirus
- SAQ: Your coronavirus questions answered
- Explained: New declarations of emergency issued in San Antonio and Bexar County
- 8 ways to help your fellow San Antonians during coronavirus pandemic
- The ultimate coronavirus guide: From preparedness and prevention to testing and treatment
- Track live coronavirus updates in the US, globally with real-time maps of confirmed cases, deaths
- Social distancing and hungry? These San Antonio-area restaurants are offering To-Go deals
Copyright 2020 by KSAT - All rights reserved.