SAN ANTONIO – UPDATE: Power has been restored to the Boerne area.
According to the Bandera Electric Cooperative Twitter page, if you’re still experiencing an outage, report it by using the myBEC app or call 866-226-3372, option 2, for more information.
According to Chris Shadrock, director of communications for the City of Boerne, the power outage impacted just under 1,600 Boerne Utilities customers (that figure does not include the BEC customer impacts).
The City of Boerne said the power outage was caused by a ringtail, as it made contact with the equipment and resulted in the outage.
The city also released the following statement Monday morning:
“Crews from BEC, Boerne Utilities and LCRA worked throughout the night to restore power to customers at both utilities. As of 5:35 a.m., power was fully restored, but crews are awaiting the delivery of parts that will replace the damaged equipment at the substation. The repairs are expected to occur Monday afternoon and might require additional outages. We appreciate your understanding and patience as our crews work.”
A power outage in Boerne has left more than 2,700 customers without power early Monday morning.
The energy company said they are aware of the outage and are working to resolve the issue as soon as possible.
As of 5 a.m., as many as 2,757 customers were without power. A power outage map can be viewed by clicking here.
This is a developing story. Stay with KSAT 12 both online and on-air for more information.
During a power outage customers should:
- Stay informed by viewing the latest outage information and receiving updates through Facebook and Twitter.
- Stay away from downed power lines! Treat all wires as if they are "live" (energized). Report damaged power lines immediately by calling 911 and CPS Energy at 353-4327.
- Protect electronic devices such as televisions, stereos, computers and printers with a power strip equipped with a surge protector to avoid sudden spikes and surges that could damage electrical devices when power is restored.
- Keep one light turned on to know when power has been restored.
- Keep refrigerator and freezer doors closed to keep food cold longer. According to the American Red Cross, an unopened refrigerator will keep foods cold for about four hours. Also, a full freezer will keep the temperature for 48 hours if the door remains closed.
- Use caution with candles and generators, carefully placing them so as not to create a fire or carbon monoxide poisoning hazard.
- Use caution when driving, as traffic signals may be disrupted.